DELIVERY TERMS
The current reach of sale of bitti.es is the Peninsula and the Balearic Islands.
For products in stock, the delivery time for the Peninsula is 24/48 business hours.
For the Balearic Islands, it is 48/72 business hours.
For deliveries in a period shorter than that proposed by bitti.es, you should contact the store, to confirm the possibility of this.
- For deliveries in the Peninsula, shipping for orders over €50.00 are free
- For orders under €50.00, the standard charge will be €6,90
- For deliveries in the Balearic Islands, shipping for orders over €100.00 are free
- For orders under €100.00, the standard charge will be €9,00
RETURNS & EXCHANGES
If for any reason you are not satisfied with your order, you have a period of 14 calendar days to return it, counting from the date of delivery of the order according to the delivery receipt (Art.44 of Law 7/1996 of January 15, Ordinance of Retail Trade modified by Law 47/2002 of December 19).
In the case of wanting to make a change, the client must manage it by telephone through the customer service number 934 197 319 (ext. 2). At that time, you will be informed of the procedure to follow, and the return will be processed, as long as the requirements established by bitti.es are met.
These requirements establish that the product to be returned must be in perfect condition and in its original packaging (otherwise the product suffers a depreciation), as well as all the documentation provided with the product.
bitti.es will refund the total amount of the purchase to the consumer, that is, the price of the product.
The return shipping costs will always be borne by the customer, unless it is an error or defect on the part of bitti.es.
Only in this case, bitti.es will be responsible for said expenses, collecting and managing the new delivery of the product, in a space of 24/48 hours, if the product in question is in stock. Or, in the case of not being available, committing to duly inform the client of the estimated replacement time.
Before proceeding with the refund, the courier company will collect the product and deliver it back to bitti. Once it arrives at our facilities, bitti will verify that all the previously mentioned conditions have been met and will proceed to make the refund, using the same payment method with which the purchase was made, within a maximum period of 7-14 calendar days.
In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products belonging to the group of car seats (for safety reasons), mounted strollers or products configured to measure (customized products) will not be accepted.
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